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Design Thinking Project — 2026

Empowering Citizens.
Enabling Governance.

A transparent civic grievance tracking platform — report issues, track resolutions, and hold your local authorities accountable.

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About CivicLens

What is CivicLens?

CivicLens is a citizen-centric grievance tracking platform designed to bridge the gap between citizens and local governance. It transforms every pothole, broken streetlight, water leak, and sanitation issue into a trackable, resolvable case.

Our platform ensures 100% transparency — every complaint is publicly visible, every status update is logged, and citizens verify the resolution before a case is closed. No fake closures. No hidden reports.

  • Real-time complaint tracking on interactive maps
  • Photo evidence upload with every complaint
  • Citizen-verified resolution system
  • Public accountability dashboard
Indian cityscape showing civic infrastructure
Process

How It Works

Simple 4-step process from reporting to resolution

01

Pin the Issue

Open the live map, tap on the exact location, and our GPS system tags precise coordinates automatically.

02

Add Evidence

Upload photos directly from your camera or gallery. Visual evidence helps authorities prioritize the issue.

03

Public Tracking

Track your complaint as it moves from Pending to In Progress to Resolved in real-time on the public dashboard.

04

Verify and Resolve

You personally verify the fix before the report closes — ensuring genuine accountability, no fake closures.

Live Data

Complaint Snapshots

Recent complaints and their current resolution status across cities

Updates

Daily News and Reports

Latest updates on civic resolutions and platform activity

India Gate
Platform Update

CivicLens Reaches 2,000+ Resolved Complaints

A major milestone for citizen-driven governance — over 2,000 civic issues have been resolved through the CivicLens platform across 15 cities.

19 Mar 2026 1.2K views
Resolution Report

Sewage overflow in Sector 22 fixed within 48 hours

18 Mar 2026
City Update

Mumbai Municipal Corporation partners with CivicLens

17 Mar 2026
Complaint Alert

30 new complaints registered in Delhi NCR this week

16 Mar 2026
Recognition

CivicLens featured in Smart India Hackathon shortlist

15 Mar 2026
Analytics

Reports and Analytics

Category Breakdown

View complaints by category — Roads, Water, Electricity, Sanitation, Public Spaces, and more.

View Dashboard

Resolution Rate

Track the overall resolution rate across all cities. Currently at 74.9% resolved rate.

Admin Analytics

Issue Heatmap

Visualize problem density across regions. Helps authorities prioritize high-impact zones.

View Map
Platform

Platform Features

Everything a civic-engaged citizen needs

Interactive Live Map

All reported issues displayed on an interactive map with category-colored markers and cluster views.

Photo Evidence

Upload images directly with your complaint. Visual proof speeds up authority response and accountability.

Real-time Notifications

Get instant alerts when your complaint status changes. Stay informed without refreshing.

Admin Analytics

Authority dashboard with charts showing complaint trends, category breakdowns, and resolution rates.

Secure Authentication

Powered by Supabase Auth with role-based access. Citizens report, authorities resolve.

Issue Heatmap

Toggle a heatmap layer to visualize problem density. Helps authorities prioritize high-impact zones.

Ready to Make a Difference?

Join thousands of citizens using CivicLens to build a more transparent, responsive city.

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